At Mainali Software Enterprises LLC ("we," "us," or "our"), protecting your privacy is a foundational commitment. HomeChata is built on the principle that users deserve both powerful neighborhood intelligence and full confidence in how their personal information is handled. This Privacy Policy explains what information we collect, how we use it, and the choices available to you as a HomeChata user. Please revisit this policy periodically to ensure you are aware of any changes. Nothing in this Privacy Policy is intended to create or provide any right of action for a violation of its terms.
1. No Access by Children Under 18
HomeChata is intended exclusively for users who are at least 18 years of age. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us immediately at contact@homechata.com and we will promptly delete that information from our systems.
2. Information We Collect and How We Use It
Account Information
When you create a HomeChata account, we collect the information necessary to establish and maintain your account, including your name and email address. If you register through a third-party authentication provider such as Google or Apple, we receive only the basic profile information — name and email — that you authorize that provider to share with us. We do not receive or store your authentication provider password.
Usage and Device Information
To deliver a reliable, high-performance experience, HomeChata automatically collects certain technical and usage data, including device type, operating system version, app interaction patterns, and diagnostic information such as crash reports and error logs. This data is used exclusively to maintain platform stability, improve performance, and enhance the user experience. We do not track what individual users read or search beyond what is necessary to deliver the service.
Addresses You Search
When you initiate a neighborhood intelligence report, we process the searched address and its geographic coordinates to retrieve and compile the relevant data intelligence for that location. Addresses you choose to save are stored in association with your account for convenient future access. This data is used solely to deliver the service you requested and to power the report caching functionality that protects you from duplicate credit charges.
Credit Balance and Transactions
We maintain a record of your credit balance and credit transaction history to accurately reflect your account entitlements and provide a consistent experience across devices. All payment transactions are processed exclusively through the Apple App Store or Google Play Store. HomeChata does not receive, process, or store any payment card information.
Location Data
HomeChata requests access to your device location only when you explicitly invoke the location-based address feature. We do not continuously track, log, or store your geographic location. Location access is used solely in the moment you request it and for no other purpose.
Public Safety and Neighborhood Data
HomeChata retrieves crime statistics, public safety information, sex offender proximity data, environmental quality indicators, and amenity data on demand in response to your search requests. This publicly available data is processed and presented as part of your neighborhood intelligence report. It is not stored permanently in association with your account and is not used to make any automated decisions about you as an individual.
How We Use Your Information
Your information is used exclusively to deliver and improve the HomeChata service, including to:
- Generate and deliver neighborhood intelligence reports
- Manage your account, credit balance, and transaction history
- Power saved places and report caching functionality
- Maintain platform performance, stability, and security
- Respond to support inquiries and service requests
- Fulfill legal and compliance obligations
- Send transactional account communications
HomeChata does not sell, rent, or trade your personal information to any third party for any purpose.
Communications
HomeChata sends transactional communications related to your account activity, credit purchases, and material service updates. These communications are essential to the operation of your account and cannot be opted out of while your account remains active. We do not send promotional or marketing emails. Should you wish to unsubscribe from any non-essential communications, you may do so by contacting us at contact@homechata.com.
3. Automated Decision-Making
HomeChata does not use automated decision-making or profiling processes that produce legal or similarly significant effects concerning any individual user. The neighborhood intelligence data we surface — including crime statistics and public safety information — is presented purely as factual reference material and is not used by HomeChata to evaluate, score, classify, or make any determination about any individual person.
Specifically, HomeChata does not engage in any automated decision-making based on special categories of personal data, including racial or ethnic origin, political opinions, religious beliefs, health data, or any other sensitive personal characteristics. All data presented through the App reflects publicly available information about geographic areas — not assessments of any individual.
4. How We Protect Your Information
HomeChata employs industry-standard security practices and enterprise-grade infrastructure to safeguard your personal information, including:
- Encryption of all data in transit via HTTPS/TLS
- Secure credential storage — passwords are cryptographically hashed and never stored in plain text
- Secure, token-based authentication systems
- Strict access controls, audit logging, and continuous monitoring
While we are committed to maintaining the highest practical standards of data security, no system of electronic transmission or storage can be guaranteed to be 100% secure. If you have questions or concerns about the security of your information, please contact us at contact@homechata.com.
5. Cookies and Analytics
HomeChata may utilize cookies and similar lightweight tracking technologies to support platform functionality and deliver a personalized experience. Cookies are small pieces of information stored by your browser or device and do not contain personally identifying information.
We may use privacy-respecting analytics tools to collect aggregate, non-personally-identifiable data regarding usage patterns, device configurations, and feature engagement. This aggregate intelligence is used exclusively to guide product improvements and platform optimization. We do not track or profile individual user behavior beyond what is strictly necessary to operate the service.
6. Information Sharing and Disclosure
HomeChata does not sell, trade, rent, or otherwise transfer your personal information to outside parties. We may disclose your information only in the following limited circumstances:
- Legal compliance: When disclosure is required by law, court order, subpoena, or other valid legal process served on us or concerning our platform
- Protection of rights: To enforce our Terms of Service, protect the rights, property, or safety of Mainali Software Enterprises LLC, our users, or the public
- Business transitions: In connection with a merger, acquisition, or sale of assets, in which case users will be notified before their information becomes subject to a different privacy policy
- With your consent: When you have explicitly authorized a specific disclosure
Technology and Data Partners
HomeChata's intelligence platform operates through an integrated ecosystem of institutional data partnerships, government data programs, and enterprise-grade technology infrastructure. These partners receive only the minimum data necessary to perform their specific function within the platform — for example, geographic coordinates to retrieve location-relevant public data. No personally identifiable user information is transmitted to our data intelligence partners in connection with neighborhood report generation.
Your use of HomeChata is subject to the applicable privacy policies of the technology and data partners that power our platform. We are not responsible for the independent data practices of our underlying partners.
Aggregate Data
We may share non-personally-identifiable, aggregated statistical data with partners or service providers for research, analytics, or platform improvement purposes. This aggregate data cannot be used to identify any individual user.
7. Your Rights and Choices
Access and Correction
You may review and update your account information within the HomeChata App at any time. If you require assistance correcting inaccurate information, please contact us at contact@homechata.com.
Account Deletion
You may request permanent deletion of your account and associated personal data at any time by contacting us at contact@homechata.com. Account deletion is irreversible. Upon deletion:
- Your personal information will be permanently deleted within 30 days, except where retention is required for legal, tax, or regulatory compliance
- Any unused credits are forfeited and cannot be recovered or refunded
- Transaction records may be retained as required by applicable law
Communications Preferences
Transactional communications necessary for account operation cannot be opted out of while your account remains active. HomeChata does not send promotional or marketing emails.
8. Data Retention
HomeChata retains your account information and associated data for as long as your account remains active or as otherwise required to deliver our services. Should you delete your account, your personal information will be permanently removed from our systems within 30 days, except where retention is required to satisfy legal, tax, or regulatory obligations. Credit purchase records are retained in accordance with applicable legal requirements.
9. International Users
HomeChata is operated from the United States and is intended for use within the United States. If you are accessing HomeChata from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using HomeChata, you consent to the transfer, storage, and processing of your information in the United States in accordance with this Privacy Policy.
If you are located in the European Union or other jurisdictions with specific data protection rights, you may have additional rights with respect to your personal information under applicable law. Please contact us at contact@homechata.com to inquire about exercising any such rights.
10. Updates to This Policy
We reserve the right to update this Privacy Policy as our platform evolves or as legal requirements change. Any changes will be effective immediately upon posting to this page. If we make material changes, we will notify you through the App or via email. Your continued use of HomeChata following any posted update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Mainali Software Enterprises LLC
- Email: contact@homechata.com
- Website: www.homechata.com
Please include your name, email address, and a detailed description of your inquiry and we will respond promptly.
BY USING HOMECHATA, YOU AGREE TO THE COLLECTION AND USE OF INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.