Legal
Last Updated: May 18, 2026
At Mainali Software Enterprises LLC ("we," "us," or "our"), protecting your privacy is a foundational commitment. HomeChata is built on the principle that users deserve both powerful neighborhood intelligence and full confidence in how their personal information is handled. This Privacy Policy explains what information we collect, how we use it, and the choices available to you as a HomeChata user. Please revisit this policy periodically to ensure you are aware of any changes. Nothing in this Privacy Policy is intended to create or provide any right of action for a violation of its terms.
HomeChata is intended exclusively for users who are at least 13 years of age. Users between the ages of 13 and 17 may use HomeChata only with the consent of a parent or legal guardian, who agrees to be bound by the HomeChata Terms of Service on the minor's behalf. We do not knowingly collect, solicit, or process personal information from individuals under the age of 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at contact@homechata.com and we will promptly delete that information from our systems.
When you create a HomeChata account, we collect the information necessary to establish and maintain your account, including your name and email address. If you register through a third-party authentication provider such as Google or Apple, we receive only the basic profile information — name and email — that you authorize that provider to share with us. We do not receive or store your authentication provider password.
To deliver a reliable, high-performance experience, HomeChata automatically collects certain technical and usage data, including device type, operating system version, app interaction patterns, and diagnostic information such as crash reports and error logs. This data is used exclusively to maintain platform stability, improve performance, and enhance the user experience.
We do not track what individual users read or search beyond what is necessary to deliver the service.
When you initiate a neighborhood intelligence report, we process the searched address and its geographic coordinates to retrieve and compile the relevant data intelligence for that location. Addresses you choose to save are stored in association with your account for convenient future access. This data is used solely to deliver the service you requested and to power the report caching functionality that protects you from duplicate credit charges.
We maintain a record of your credit balance and credit transaction history to accurately reflect your account entitlements and provide a consistent experience across devices. All payment transactions are processed exclusively through the Apple App Store or Google Play Store. HomeChata does not receive, process, or store any payment card information.
HomeChata requests access to your device location only when you explicitly invoke the location-based address feature. We do not continuously track, log, or store your geographic location. Location access is used solely in the moment you request it and for no other purpose.
HomeChata retrieves crime statistics, public safety information, sex offender proximity data, demographic and economic data from the U.S. Census Bureau's American Community Survey, flood hazard zone classifications and federal disaster declaration history from FEMA, natural hazard risk ratings from FEMA's National Risk Index, environmental quality indicators, and amenity data on demand in response to your search requests. This publicly available data is processed and presented as part of your neighborhood intelligence report. It is not stored permanently in association with your account and is not used to make any automated decisions about you as an individual.
Your information is used exclusively to deliver and improve the HomeChata service, including to:
HomeChata does not sell, rent, or trade your personal information to any third party for any purpose.
HomeChata sends transactional communications related to your account activity, credit purchases, and material service updates. These communications are essential to the operation of your account and cannot be opted out of while your account remains active. We do not send promotional or marketing emails. Should you wish to unsubscribe from any non-essential communications, you may do so by contacting us at contact@homechata.com.
HomeChata does not use automated decision-making or profiling processes that produce legal or similarly significant effects concerning any individual user. The neighborhood intelligence data we surface — including crime statistics and public safety information — is presented purely as factual reference material and is not used by HomeChata to evaluate, score, classify, or make any determination about any individual person.
Specifically, HomeChata does not engage in any automated decision-making based on special categories of personal data, including racial or ethnic origin, political opinions, religious beliefs, health data, or any other sensitive personal characteristics. All data presented through the App reflects publicly available information about geographic areas — not assessments of any individual.
HomeChata employs industry-standard security practices and enterprise-grade infrastructure to safeguard your personal information, including:
While we are committed to maintaining the highest practical standards of data security, no system of electronic transmission or storage can be guaranteed to be 100% secure. If you have questions or concerns about the security of your information, please contact us at contact@homechata.com.
HomeChata may utilize cookies and similar lightweight tracking technologies to support platform functionality and deliver a personalized experience. Cookies are small pieces of information stored by your browser or device and do not contain personally identifying information.
We may use privacy-respecting analytics tools to collect aggregate, non-personally-identifiable data regarding usage patterns, device configurations, and feature engagement. This aggregate intelligence is used exclusively to guide product improvements and platform optimization. We do not track or profile individual user behavior beyond what is strictly necessary to operate the service.
HomeChata does not sell, trade, rent, or otherwise transfer your personal information to outside parties. We may disclose your information only in the following limited circumstances:
HomeChata's intelligence platform operates by retrieving publicly available data from U.S. government sources (including the FBI, U.S. Department of Justice, U.S. Census Bureau, FEMA, and EPA's AirNow program) and from licensed technology providers (including Google Maps Platform). These partners receive only the minimum data necessary to perform their specific function within the platform — for example, geographic coordinates to retrieve location-relevant public data. No personally identifiable user information is transmitted to government data sources in connection with neighborhood report generation. Technology providers such as Google may receive geographic coordinates and search queries as part of standard API operation; HomeChata does not pass user identity or account information to these providers.
Your use of HomeChata is subject to the applicable privacy policies of the technology and data partners that power our platform. We are not responsible for the independent data practices of our underlying partners.
We may share non-personally-identifiable, aggregated statistical data with partners or service providers for research, analytics, or platform improvement purposes. This aggregate data cannot be used to identify any individual user.
You may review and update your account information within the HomeChata App at any time. If you require assistance correcting inaccurate information, please contact us at contact@homechata.com.
You may request permanent deletion of your account and associated personal data at any time by contacting us at contact@homechata.com. Account deletion is irreversible. Upon deletion:
Transactional communications necessary for account operation cannot be opted out of while your account remains active. HomeChata does not send promotional or marketing emails.
HomeChata retains your account information and associated data for as long as your account remains active or as otherwise required to deliver our services. Should you delete your account, your personal information will be permanently removed from our systems within 30 days, except where retention is required to satisfy legal, tax, or regulatory obligations. Credit purchase records are retained in accordance with applicable legal requirements.
HomeChata is a United States-only service. Our app is exclusively available for download in the United States through the Apple App Store and Google Play Store. All neighborhood data — including crime statistics, sex offender registry information, demographic and Census data, FEMA flood and disaster data, and air quality data — is sourced from U.S. government programs and is only applicable to U.S. addresses.
If you are a U.S. user traveling outside the United States, you may continue to access your account and previously saved reports. However, neighborhood intelligence reports are only available for U.S. addresses.
By using HomeChata, your personal information — including your name, email address, and usage data — is stored and processed on servers located in the United States. If you are located outside the United States, please be aware that data protection laws in your country may differ from those in the United States.
If you believe you have rights under applicable data protection laws in your jurisdiction, please contact us at contact@homechata.com.
We reserve the right to update this Privacy Policy as our platform evolves or as legal requirements change. Any changes will be effective immediately upon posting to this page. If we make material changes, we will notify you through the App or via email. Your continued use of HomeChata following any posted update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Mainali Software Enterprises LLC
Email: contact@homechata.com
Website: www.homechata.com
Please include your name, email address, and a detailed description of your inquiry and we will respond promptly.